Corsair Flash Voyager: Lifetime Warranty

During the last few years we’ve seen price competition in the electronic gadget arena become so fierce that the bottom line often times trumps customer service. That is why I’m so excited and surprised by the package that came in the mail today. Let me explain…

In December 2006 a European friend of mine asked me to bring him back the bigger USB flash drive money could buy in the good ole USA. At the time, the 8gig Corsair Flash Voyager USB drive was the beast that best met his storage requirements. He used it for about 9 long months before the drive fell apart due to excessive wear-and-tear. (The fact that is lasted 9 months in his possession is a feat in and of itself but that’s not the point.) The drive was only showing 4 gigs of usable space and would cause the USB subsystem to become extremely unstable on any Windows machine after it was plugged in.

On yet another hiatus back to California, he gave me the drive hoping there would be some way to get it warrantied. My personal assessment of the device was rather bleak but I took it back with me anyway. After several months of procrastinating and delays I asked for an RMA form on Corsair’s website. At first they asked me to do a low-level format but that failed. The next email was a link to a shipping label and instructions on how to send it in. Corsair did a wonderful job of keeping me up-to-date with the progress of the RMA through automated email alerts. After two weeks, I have a brand new USB drive sealed in a plastic display case.

I’m speechless. They not only honored the warranty but sent a brand new drive! This sort of customer service is worth the little extra cost. As a result of this experience I’ll be sure to heavily favor purchasing other Corsair products for myself and give recommendations to friends/family for their headache-free approach to customers.

Note: I wasn’t paid at all for this entry nor did Corsair know I have a personal blog. Googling the drive shows others who have had similar experiences. Corsair is the real deal.

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April 17, 2008 | Filed Under Tech/Gadgets 

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