Microsoft Outlook 2007 SP1 Crash in GDIPLUS.DLL

Microsoft Office 2007 Service Pack 1 (SP1) is definitely a must-have upgrade for serious users of Outlook 2007. The speed increases are staggering on my aging Windows XP system. Prior to SP1, I had no other issues with Office 2007 and found it to be quite stable. To my surprise last night Outlook crashed when I opened a Microsoft TechNet email. For those of you unfamiliar with TechNet emails, they are the heavily HTML based and contain several images. The exact error message read:

The file gdiplus.dll is incompatible with Microsoft Outlook. Install Outlook again.

The Event Viewer had a new entry “Event ID: 1000″ with “Microsoft Officer 12″ as the source that read:

Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x3be666f5.

A search on Google yielded a few links archiving the same thread from back in March 2007 which didn’t result in a definitive fix.

Upon restarting Outlook, the email opened fine so I wasn’t able to replicate the problem. I ran Office Diagnostics anyway. Hopefully it was an isolated incident that won’t be coming back any time soon. If anyone else experiences this issue, then please post details of what you were doing, version numbers, and system specs. I’ll update the entry as I get more information.

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December 13, 2007 | Filed Under Tech/Gadgets

Comments

12 Responses to “Microsoft Outlook 2007 SP1 Crash in GDIPLUS.DLL”

Sprinx on December 24th, 2007 10:01 am

I got the exact error for the first time just now. I have not installed Office 2007 SP1 yet, and outlook says 12.0.6023.5000 under “about.” I’m downloading SP1 right now. I’ve got two imap accounts and one POP3 account configured. System specs:
Intel P4 2.4 GHz Socket 478
Asus P4B533 motherboard
1 gig ram
Geforce MX440 agp 64 mb
Vista Business (upgraded from XP Pro back in April)

This is the first error that I can recall receiving since I installed office 2007 maybe two months back.
Josie on January 3rd, 2008 11:46 pm

Found this post whilst googling the error message.

Experienced the same problem 2 days after installing SP1 for Office 2007. Was also previewing a TechNet email.

Using Win XP Prof on a Vaio laptop, running Visual Studio
2005 at the same time.
Serg on January 7th, 2008 12:57 pm

Yeah, I have this problem too
Ed on January 23rd, 2008 6:20 am

Same problem, Vista Ultimate, Outlook 2007 SP1. 4GB RAM, Intel core 2 duo, 3 HDs (500/500/750 GB). Just opening an email. “X’d” out of the email and tried aagain in a minute or so and all OK. Has happened a number of times to me though. Soryy- I didn’t copy the error codes.
NerdChick on March 26th, 2008 4:21 pm

Same problem, Vista Business x64, SP1, Outlook 2007. 2GB RAM, AMD Athlon 64 X2 Dual Core Processor 4900+ 2.51 GHz, 3 HDs (250/250/external 250 GB). Just opening an email. Got the error which shutdown Outlook and tried again in a minute or so and all OK. Has happened a number of times to me before SP1 as well.

SP1=Windows Vista Service Pack for x64-based systems (KB936330)
Outlook 2007 (12.0.6300.5000) SP1 MSO (12.0.6213.1000)
Johan on June 23rd, 2008 8:11 am

Same thing here, using Office 2007 sp1 (12.0.6300.5000) on Windows XP with SP3, I also got this error just 10 min ago. Upon restart Outlook seems to work again.
Hisham on June 24th, 2008 12:30 am

Yup, I’ve been able to reproduce this error under Windows XP SP3 with Outlook 2007 SP1. I haven’t heard any news from Microsoft or any intended fixes.
Eric on June 15th, 2009 6:17 am

Just got this error for the first time. Coincidence or not, I just rebooted after applying ‘Update for Microsoft Office Outlook 2007 (KB969907)’.

Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x3bd138c9.

Windows XP Pro SP3
MS Office Outlook 2007 12.0.6504.5000 SP2 MSO (12.0.6425.1000)

Dell Optiplex 755
Core2 Duo E6850 @ 3.00GHz
2GB RAM
scorpionleather on August 4th, 2009 5:08 pm

I got the same gdiplus.dll error.. Outlook 2007 SP2 with all the latest updates, on Vista x64. Microsoft has a couple major bugs remaining in Outlook; for example I get emails stuck in the Outbox and there is no solution (it’s not because of add-ins or the virus scanner).
Julie on August 21st, 2009 6:59 pm

A client brought in a laptop that was “freezing” in Outlook 2007. The error was “The text formatting command is not available.” I ran all the latest updates including Office SP1 and the previous error went away, but now we have the gdiplus.dll error you mention.

This error came after installing KB969907 – just like a previous poster. So, I uninstalled this update, but am still having issues.

Windows Vista Home Premium SP2
Office 2007 (12.0.6504.5000) SP2 MSO (12.0.6425.1000) Part of MS Office Pro

Toshiba Satellite Laptop

Any solutions out there?
Tomh on October 5th, 2009 9:47 am

I have been having this problem for well over a year now. As others have stated, it forces Outlook to close. Upon restarting Outlook, the reading pane is gone, however I am able to open the reading pane back up, and view the email that caused the problem in the first place with no problems. It only happens occasionally, always on an email with lots of formatted text and graphics (Tiger Direct is a common problem), but I can’t cause the error to repeat.

My system is an AMD Athlon 64 X2 with 4 GB of ram, Vista Ultimate service pack 2, and all current updates. My video is Nvidia GeForce 7800 GT.
Jan on November 22nd, 2009 6:01 am

Just had the same. After clicking ok, Outlook started as usual, all functions seem to work fine.

outlook 2007, 12.0.6514.5000
SP2 MSO 12.0.6425.1000
part of enterprise edition 2007

XP Home 5.1.2600, Sp3 build 2600
x86 family 15 model 2 stepping 7 Intel 2810Mhz
board: MS-6567V2
Bios American megatrend 07.00 6-4-2002
fysical memory 512 MB