Microsoft Outlook 2007 SP1 Crash in GDIPLUS.DLL
Microsoft Office 2007 Service Pack 1 (SP1) is definitely a must-have upgrade for serious users of Outlook 2007. The speed increases are staggering on my aging Windows XP system. Prior to SP1, I had no other issues with Office 2007 and found it to be quite stable. To my surprise last night Outlook crashed when I opened a Microsoft TechNet email. For those of you unfamiliar with TechNet emails, they are the heavily HTML based and contain several images. The exact error message read:
The file gdiplus.dll is incompatible with Microsoft Outlook. Install Outlook again.
The Event Viewer had a new entry “Event ID: 1000″ with “Microsoft Officer 12″ as the source that read:
Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0×3be666f5.
A search on Google yielded a few links archiving the same thread from back in March 2007 which didn’t result in a definitive fix.
Upon restarting Outlook, the email opened fine so I wasn’t able to replicate the problem. I ran Office Diagnostics anyway. Hopefully it was an isolated incident that won’t be coming back any time soon. If anyone else experiences this issue, then please post details of what you were doing, version numbers, and system specs. I’ll update the entry as I get more information.
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7 Responses to “Microsoft Outlook 2007 SP1 Crash in GDIPLUS.DLL”
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I got the exact error for the first time just now. I have not installed Office 2007 SP1 yet, and outlook says 12.0.6023.5000 under “about.” I’m downloading SP1 right now. I’ve got two imap accounts and one POP3 account configured. System specs:
Intel P4 2.4 GHz Socket 478
Asus P4B533 motherboard
1 gig ram
Geforce MX440 agp 64 mb
Vista Business (upgraded from XP Pro back in April)
This is the first error that I can recall receiving since I installed office 2007 maybe two months back.
Found this post whilst googling the error message.
Experienced the same problem 2 days after installing SP1 for Office 2007. Was also previewing a TechNet email.
Using Win XP Prof on a Vaio laptop, running Visual Studio
2005 at the same time.
Yeah, I have this problem too
Same problem, Vista Ultimate, Outlook 2007 SP1. 4GB RAM, Intel core 2 duo, 3 HDs (500/500/750 GB). Just opening an email. “X’d” out of the email and tried aagain in a minute or so and all OK. Has happened a number of times to me though. Soryy- I didn’t copy the error codes.
Same problem, Vista Business x64, SP1, Outlook 2007. 2GB RAM, AMD Athlon 64 X2 Dual Core Processor 4900+ 2.51 GHz, 3 HDs (250/250/external 250 GB). Just opening an email. Got the error which shutdown Outlook and tried again in a minute or so and all OK. Has happened a number of times to me before SP1 as well.
SP1=Windows Vista Service Pack for x64-based systems (KB936330)
Outlook 2007 (12.0.6300.5000) SP1 MSO (12.0.6213.1000)
Same thing here, using Office 2007 sp1 (12.0.6300.5000) on Windows XP with SP3, I also got this error just 10 min ago. Upon restart Outlook seems to work again.
Yup, I’ve been able to reproduce this error under Windows XP SP3 with Outlook 2007 SP1. I haven’t heard any news from Microsoft or any intended fixes.