Microsoft Office 2007 Service Pack 1 (SP1) is definitely a must-have upgrade for serious users of Outlook 2007. The speed increases are staggering on my aging Windows XP system. Prior to SP1, I had no other issues with Office 2007 and found it to be quite stable. To my surprise last night Outlook crashed when I opened a Microsoft TechNet email. For those of you unfamiliar with TechNet emails, they are the heavily HTML based and contain several images. The exact error message read:
The file gdiplus.dll is incompatible with Microsoft Outlook. Install Outlook again.
The Event Viewer had a new entry “Event ID: 1000″ with “Microsoft Officer 12″ as the source that read:
Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x3be666f5.
A search on Google yielded a few links archiving the same thread from back in March 2007 which didn’t result in a definitive fix.
Upon restarting Outlook, the email opened fine so I wasn’t able to replicate the problem. I ran Office Diagnostics anyway. Hopefully it was an isolated incident that won’t be coming back any time soon. If anyone else experiences this issue, then please post details of what you were doing, version numbers, and system specs. I’ll update the entry as I get more information.
Microsoft has released a service pack for the 2007 Microsoft Office suites. This article contains information about how to obtain the service pack and about how to obtain a list of issues that are fixed by the service pack. Additionally, this article contains information about the issues that you may experience when you install the service pack and about how to determine whether the service pack is installed.
You can wait for Microsoft to push this via automated updates or install it via a direct download. In my informal testing, Outlook 2007 is much faster and doesn’t lock up while receiving mail messages.
According to the official MSDN blog, WSS 3.0 SP1 and SharePoint Server 2007 SP1 should be coming out soon as well.
Update: There have been some reports that Microsoft is pushing the update out via Auto-updates even though they said they wouldn’t.